TexPack is the annual IDC3 Software update contract available for Texa Software: IDC3 Light, IDC3 Plus and IDC3 Pocket and Memory Card. By subscribing to a Texpack update package, TEXA customers will receive software updates for the diagnostic tools agreed in the contract with their supplier. Contract-holders can install all the updates, corrections or new versions supplied by TEXA. In particular, they will be able to install update program application and will be provided with the necessary information for the correct update installation. This will allow the users to have a diagnostic tool the best coverage of makes, models and systems.

Even if the TEXA solution is easy and direct, it may happen that a particular problem on a vehicle can’t
be solved by either the technician or the tool.  For this reason, the technician needs help, a guide
that TEXA offers with its Technician Call Centre Service.  TEXA’s Tex@Info Technical call centre
is designed to provide assistance to customers using the TEXA diagnostic tool.  The access to
the Call Centre support is available to customers who subscribe to an annual TexPack and Tex@Info
package, and allows direct access to the UK TEXA Technical Department and receive technical
assistance from a member of our team.

All the members of our technical team provide support concerning the use and functionality of the
TEXA products, and can also provide assistance as far as system and vehicle related problems are
concerned.  This service is provided by subscription, and is linked to the TexPack subscription for
software updates:  for further information about access to this service, please contact your
TEXA distributor.

Tex@Info can be integrated with our “SEARCH” service, an exclusive information and assistance
Service. Thanks to this option (that can be activated through an additional button on the IDC3 software
Menu) technicians will receive all necessary problem solving instructions directly on their TEXA
Tool.

Thanks to the “SEARCH” technology system powered by Google, mechanics input the
problem’s description and, in a few seconds, a detailed problem solving schedule will be send back.
The function requires and internet connection.