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Aftersales Manager
TEXA is a leading European manufacturer of multi-brand vehicle diagnostic, air-conditioning, and gas analysis systems, and we provide an aftersales support service to our distributors and end-users with technical support, training, and service and repair.
Our UK branch is based in Nelson, Lancashire and we are seeking to recruit an Aftersales Manager to continue to improve our service, warranty repairs, and training services. This position is office-based at our UK branch in Nelson, Lancashire.
Hours – 37.5 hours per week
The main responsibilities of this role are:
- To manage and organise the Aftersales Support team, made up of field-service and warranty repair support, and the TexaEDU training team, maintaining a safe and efficient working environment for onsite and offsite staff, review and update internal systems where necessary, and makes certain that employees and business targets and responsibilities are met.
- To expand the current Aftersales Support team and fulfil staff training requirements and customer requirements to increase turnover, service levels, and profitability of this department.
- Ensure administrative responsibilities are completed accurately and in a timely manner, such as, maintaining and updating the service portal, maintaining services frequencies, increase candidate satisfaction, improve course content, improving overall aftersales services, and providing monthly KPIs to the management team.
- Build the education continuum and drive change in education approach, implement modern training solutions and tools, based on market requirements.
- Completion of any other duties within skill set as requested by the General Manager.
Successful candidates for this job require the following:
- A history in maintenance and repair of vehicles and/or a history of management in Aftersales functions in one of the following areas: car/light commercial, heavy goods vehicles, coach and bus, and air-conditioning.
- Full, clean drivers’ licence.
- Strong PC software and hardware knowledge.
- Effectively managed communication at all levels and admirable listening skills.
- People management skills, including the ability to lead and motivate others, delegate work to match personal strengths, and explain ideas.
- Preferred but not essential – trained in refrigerant handling (F-Gas).
All necessary training will be provided on our full range of products to ensure you are fully conversant with all requirements.
Additional benefits:
- 30 days holiday.
- Pension scheme.
- Life assurance.
- Private medical insurance.
- Income protection insurance.
- Commercial vehicle provided.
- Paid training and development opportunities.
- Business travel and accommodation expenses.
- Company equipment provided.
If you are interested in this position, please email hr.uk@texa.com with your current CV.
Area Sales Representative
TEXA is a leading European manufacturer of multi-brand vehicle diagnostic, air-conditioning, and gas analysis systems, and we provide an aftersales support service to our distributors and end-users with technical support, training, and service and repair.
Our UK branch is based in Nelson, Lancashire and we are seeking to recruit an Area Sales Representative to work within our Sales Team. This position is field-based and will involve travel and overnight stays.
Hours – 37.5 hours per week
Location – Southern England
The main responsibilities of this role are:
- Maintain, increase, and support sales through the company’s distribution network and directly with end-users, with practical demonstrations and to promote all TEXA products, software, and aftersales services.
- Identify and evaluate sales for potential new customers, OEMs, and distribution networks throughout the UK market.
- Attend exhibitions and trade shows through the UK and Ireland representing the company at all times and follow up on all sales enquiries and leads providing in-depth feedback.
- Provide basic product training and general technical assistance for customers when onsite if necessary.
- Assist the Sales Administration Team with technical queries and sales-related queries.
- Dependant on locations, overnight stay will be required.
- Completion of any other duties within skill set as requested by the department manager.
Successful candidates for this job require the following:
- A history of working within a field-based sales role, preferably with experience of vehicle diagnostics equipment and air-conditioning service equipment.
- Full, clean drivers’ licence.
- Strong PC software and hardware knowledge.
- Excellent communication and customer service skills.
- Sel-motivation, commercial awareness, a pro-active approach with excellent planning and organisation skills.
- Preferred but not essential – trained in refrigerant handling (F-Gas).
All necessary training will be provided on our full range of products to ensure you are fully conversant with all requirements.
Additional benefits:
- 30 days holiday.
- Pension scheme.
- Life assurance.
- Commercial vehicle provided.
- Paid training and development opportunities.
- Business travel and accommodation expenses.
- Company equipment provided.
If you are interested in this position, please email hr.uk@texa.com with your current CV.
Customer Service Administrator
TEXA is a leading European manufacturer of multi-brand vehicle diagnostic, air-conditioning, and gas analysis systems, and we are looking to recruit a Customer Service Administrator to work within our Sales Administration Team. This position is office-based at our UK branch in Nelson, Lancashire.
Hours – 37.5 hours per week
The main responsibilities of this role are:
- Dealing directly with customers, distributors, and sales team providing sales and aftersales assistance.
- Raising sales quotations, pro-forma’s, orders, and invoices for distributors, direct customers, and OEMs on Microsoft Dynamics AX12.
- Taking credit card payments over the telephone in both Sterling and Euro currencies.
- Creating new customers, assigning tools, and software transfers on the company’s bespoke system, Service Code.
- Manage and process contract subscriptions and the renewals function between the company’s two systems.
- Completion of any other duties within skill set as requested by the department manager.
Successful candidates for this job require the following:
- A minimum of 3 years’ experience working within a sales administration/office administration role.
- Excellent communication skills in all methods.
- Strong PC and Microsoft Office package knowledge and skills.
- Good organisational and interpersonal skills.
- Displays an ability and keenness to learn new methods and adapt quickly to changing situations.
All necessary training will be provided on our full range of products and software systems to ensure you are fully conversant with all requirements.
Additional benefits:
- 30 days holiday.
- Pension scheme.
- Life assurance.
- Paid training and development opportunities.
If you are interested in this position, please email hr.uk@texa.com with your current CV.
Field Service Engineer
TEXA is a leading European manufacturer of multi-brand vehicle diagnostic, air-conditioning, and gas analysis systems, and we provide an aftersales support service to our distributors and end-users with technical support, training, and service and repair.
Our UK branch is based in Nelson, Lancashire and we are seeking to recruit a Field Service Engineer to work within our Aftersales Team to continue to improve our aftersales support service. This position is field based and will involve travel and overnight stays.
Hours – 37.5 hours per week
Location – various locations (within the UK)
The main responsibilities of this role are:
- Completing repairs, services, calibrations and testing of all air-conditioning service stations, gas analysis MOT testers, and headlight testers for end-users ensuring a high level of after-sales customer service.
- Complete online job sheets ensuring all relevant information is included, such as customer details, serial number, issues found, and parts used.
- Liaise with the Aftersales Team with regards to work completed, service frequencies and patterns in issues and faults.
- Provide basic product training and general technical assistance for customers when onsite if necessary.
- Assist the Sales Team within product installations and initial user training, where required.
- Dependant on locations, overnight stay will be required.
- Completion of any other duties within skill set as requested by the department manager.
Successful candidates for this job require the following:
- Working knowledge of mechanical electrical talents and/or a minimum of 5 years’ experience working within a service and support environment/field-based role.
- Full, clean drivers’ licence.
- Strong PC software and hardware knowledge.
- Excellent communication and customer service skills.
- Displays an ability and keenness to learn new methods and adapt quickly to changing situations.
- Preferred but not essential – trained in refrigerant handling (F-Gas).
All necessary training will be provided on our full range of products to ensure you are fully conversant with all requirements.
Additional benefits:
- 30 days holiday.
- Pension scheme.
- Life assurance.
- Commercial vehicle provided.
- Paid training and development opportunities.
- Business travel and accommodation expenses.
- Company equipment provided.
If you are interested in this position, please email hr.uk@texa.com with your current CV.
Technical Support Advisor
TEXA is a leading European manufacturer of multi-brand vehicle diagnostic, air-conditioning, and gas analysis systems, and we provide an aftersales support service to our distributors and end-users with technical support, training, and service and repair.
We are seeking to recruit a Technical Support Advisor to work within our Technical Call Centre to continue to improve our aftersales support service. This position is office-based at our UK branch in Nelson, Lancashire.
Hours – 37.5 hours per week
The main responsibilities of this role are:
- Answer incoming calls to the TEXA Helplines providing a high level of experienced support for technicians on vehicle specific and product issues.
- Create technical bulletins to enhance the software database and verification of translated bulletins created by other markets.
- Contact newly subscribed customers to ensure they have an understanding of the services available to them with their TEX@INFO subscription and provide basic user information on the tool’s functions.
- Assist the Aftersales Team with technical issues and resolutions related to hardware and software.
- Assist our colleagues at Head Office (Italy) will any software testing on existing and new vehicles to ensure full coverage within our tools.
- Completion of any other duties within skill set as requested by the department manager.
Successful candidates for this job require the following
- A history of working within a vehicle repair and maintenance environment.
- Experience in one of the following areas: car/light commercial, heavy goods vehicles, coach and bus, or agricultural/construction.
- Strong PC software and hardware knowledge.
- Excellent communication and customer service skills.
- Displays an ability and keenness to learn new methods and adapt quickly to changing situations.
All necessary training will be provided on our full range of products to ensure you are fully conversant with all requirements.
Additional benefits:
- 30 days holiday.
- Pension scheme.
- Life assurance.
If you are interested in this position, please email hr.uk@texa.com with your current CV.